AI Jargon Buster
AI news and the language around it, simplified.
What is Automation?
Automation is the use of software and machines to complete tasks that people once performed manually. While early forms of automation focused on simple, repetitive physical labor, modern AI-driven automation handles complex cognitive work. This includes analyzing large sets of data, drafting professional emails, summarizing long documents, and making routine business decisions. By delegating these tasks to technology, organizations aim to increase speed and reduce the likelihood of human error in daily operations.
Why this matters to you
Understanding automation helps you identify which parts of your daily workload might change as new tools are adopted. When leadership discusses automating workflows, they are looking for ways to shift your focus from repetitive administrative tasks toward higher-level strategy and creative problem-solving that requires a human touch.
How you might hear this
Our department is looking into automation to handle the initial screening of client inquiries so our team can focus on complex account management.
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